STORE POLICY

Store Policy

Customer Care

At Tenacious, we are committed to providing exceptional customer care and ensuring your shopping experience is smooth and enjoyable. Our dedicated customer service team is here to assist you with any questions or concerns you may have. Please read the following policy for information on how to reach us and how we handle returns, exchanges, and other common issues.

Customer Service Hours: Our customer service team is available

Monday - Friday from 9:00 AM to 5:00 PM CST.

Contact Methods: You can reach our customer service team via:

Email: livindadreamshop@gmail.com
Chat: Available on our website.

Returns and Exchanges

Return Policy: We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 14 days of receipt for a full refund or exchange. Please refer to our Return and Exchange Policy for more details on eligible items and the return process.

Exchange Policy: If you would like to exchange an item for a different size, color, or style, please follow the instructions in our Return and Exchange Policy. We will process your exchange as quickly as possible.

Order Issues

Order Tracking: Once your order has shipped, you will receive an email with a tracking number. You can track your order on our website or the carrier's website using this number.

Missing or Incorrect Items: If you receive an order with missing or incorrect items, please contact our customer service team immediately so we can rectify the situation.

Damaged Items: If you receive an item that is damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue.

General Inquiries

If you have any questions or concerns regarding your order, account, or any other aspect of your shopping experience, please don't hesitate to contact our customer service team. We value your feedback and strive to continually improve our services.

Customer Care

Privacy & Safety

At Tenacious, we value your privacy and are committed to safeguarding your personal information. This policy outlines how we collect, use, and protect your data when you visit our website or make a purchase. Please read this policy carefully to understand our practices.

Data Collection

Personal Information: When you create an account, make a purchase, or sign up for our newsletter, we may collect personal information such as your name, email address, phone number, shipping and billing addresses, and payment information.

Browsing Information: We may collect non-personal information such as your IP address, browser type, operating system, and browsing history on our website to improve your shopping experience.

Data Usage

Order Processing: We use your personal information to process and fulfill your orders, including sending order confirmations and shipping notifications.

Communication: We may use your contact information to send you promotional emails, updates, and other marketing communications. You can opt out of these communications at any time.

Improving Services: We use your data to analyze and improve our website, products, and services.

Data Protection

Secure Payment Processing: We use secure payment gateways to process your payments. Your payment information is encrypted and not stored on our servers.

Data Security Measures: We implement security measures such as firewalls, data encryption, and access controls to protect your personal information from unauthorized access.

Third-Party Sharing: We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with trusted partners who assist us in providing our services (e.g., shipping carriers).

Customer Safety

Account Protection: To protect your account, use a strong, unique password and do not share it with anyone. If you suspect unauthorized access to your account, contact us immediately.

Secure Transactions: Always ensure that you are on our official website before entering any personal or payment information. Look for the padlock icon in your browser's address bar to verify a secure connection.

Cookies and Tracking

Cookies: We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Tracking: We may use tracking technologies to understand how you interact with our website and improve your experience. This data is collected in an anonymous and aggregated manner.

Your Rights

Access and Control: You have the right to access, update, or delete your personal information. You can do this by logging into your account or contacting us directly.

Consent: By using our website, you consent to our privacy and safety policy.

Changes to the Policy

We may update this privacy and safety policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately.

If you have any questions or concerns about our privacy and safety policy, please contact us at livindadreamshop@gmail.com.

Wholesale Inquiries

Are you interested in carrying Tenacious products in your retail store? We welcome wholesale inquiries and are excited to partner with you! Here's how you can get started with the wholesale process:

Submit an Inquiry

To begin, please submit a wholesale inquiry form or email us directly at livindadreamshop@gmail.com with the following information:

Your Name: Provide your full name.

Business Name: Let us know the name of your business.

Location: Include your business address and country.

Type of Business: Describe the nature of your business (e.g., boutique, department store, online retailer).

Contact Information: Share your phone number and email address.

Product Interest: Let us know which products you're interested in carrying and any specific quantities.

Additional Information: If you have any other questions or requests, please include them in your inquiry.

Review Process

Once we receive your wholesale inquiry, our team will review the information you provided and get back to you within 14 business days. We may request additional information or clarification if needed.

Next Steps

If your inquiry is approved, we will provide you with the following:

Wholesale Pricing: Access to our wholesale pricing and terms.

Catalog: A digital or physical catalog of our current collection.

Order Form: Instructions on how to place your order.

Payment and Shipping

We offer various payment options for wholesale orders, including credit card and bank transfer. Once your order is placed, we will provide an estimated shipping date and tracking information.

If you have any questions or need assistance with your wholesale inquiry, please don't hesitate to reach out to our wholesale team at livindadreamshop@gmail.com. We look forward to hearing from you!

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments