SHIPPING & RETURNS
Shipping Policy
Thank you for shopping at Tenacious! We strive to provide you with the best shopping experience, including a smooth and efficient shipping process. Please read our shipping policy below to understand how we handle orders, shipping rates, delivery times, and more.
Shipping Rates
Domestic Shipping: We offer various shipping options for domestic orders within the US, including standard and expedited shipping. Shipping rates will be calculated at checkout based on your order weight, shipping address, and selected shipping method.
International Shipping: We ship to select international destinations. Shipping rates for international orders will be calculated at checkout based on your order weight, shipping address, and selected shipping method.
Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your order's progress on our website or the carrier's website.
Shipping Restrictions
PO Boxes: We cannot ship to PO boxes; please provide a physical address for delivery.
Customs and Import Fees: International customers may be subject to customs duties and import taxes upon delivery. These fees are the responsibility of the customer and vary by country. Please check with your local customs office for more information.
Order Issues
Lost or Delayed Orders: If your order is lost or delayed beyond the expected delivery time, please contact our customer service team at livindadreamshop@gmail.com.
Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us immediately at livindadreamshop@gmail.com so we can resolve the issue.
Contact Us
If you have any questions about our shipping policy, please contact our customer service team at livindadreamshop@gmail.com. We're here to help!
Return & Exchange Policy
U.S. / Domestic Orders:
Customer satisfaction is our biggest priority and we want you to be happy with your purchase! If it doesn't work out for any reason we accept returns and exchanges on unworn and unwashed merchandise within 30 days of receiving an order.
Exchanges - Free Return Label
Fit wasn't quite right, or color wasn't what you thought? The cost to exchange is on us!
Online Credit - Free Return Label
Perfect if you know you'll buy something in the near future, but aren't quite sure what you want right now. This is your best option!
Refund - Shipping Fee For a Return Label
Your refund will be processed back onto your original payment method minus a shipping fee.
Returns/Exchanges are processed within 2-7 business days after return has been received